Support Hub
Find solutions, get help, and manage your service requests.
Common Issues & Fixes
Before contacting us, you might find a quick solution here. Select an issue below to see the steps.
Check for Air in Pipes
Purge air from your plumbing system.
Verify Installation
Ensure meter is installed correctly, not reversed.
Check Battery (if accessible)
Some models have replaceable batteries.
Contact Support
If the battery is internal, the meter needs replacement.
Perform Leak Test
Shut all taps. If the meter still moves, you have a leak.
Consider an Upgrade
Old mechanical meters can become inaccurate. Upgrade to an ultrasonic meter.
Submit a Service Request
Quick Support Channels
Resource Center
Support Process FAQs
Most of our smart meters come with a 1 to 3-year manufacturer warranty against defects. Please check the specific product page for details.
Please submit a service request using the form on this page, including your order number and a description of the issue. Our team will guide you through the process.
Yes, we offer AMCs for large-scale projects and apartment complexes to ensure the long-term health and accuracy of the metering system.