Cancellation Policy
Effective date: 1st of July, 2025
This policy explains how you can cancel an order placed on watermeters.io, operated by Water Meter Solutions
Order Cancellation Window
- You may cancel your order within 24 hours of placing it or before it is shipped, whichever is earlier.
- Once the order is dispatched, it cannot be cancelled. You may request a return after delivery (see Return Policy).
Non-Cancellable Orders
Your order cannot be cancelled if:
- It has already been shipped or is out for delivery.
- It is a custom-built or special-order product.
- It was placed under a bulk purchase agreement or corporate order.
Refund on Cancellation
If your cancellation request is approved:
- A full refund will be issued to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, we will contact you to collect bank details for processing the refund.
How to Cancel
To cancel an order, email us at orders@watermeters.io with:
- Order ID
- Reason for cancellation
You can also call our support line during working hours.
Exceptions
If your product is defective or was incorrectly delivered, please follow the Return & Refund Policy instead.
Contact Us
For any cancellation-related queries:
Email: orders@watermeters.io
Phone: +91-9000347979
Office Hours: Mon-Sat, 10 AM to 6 PM